FAQ

  • HOW TO EXCHANGE AN ITEM THAT DOES NOT FIND?

Product returns are at your expense. You have 30 days to return your items and must be sent to the following address:

BRAI
68, rue Singer
75 016 Paris

Once the item has been received by our logistician, we exchange the model or the agreed size.

  • HOW TO REFUN AN ITEM THAT DOES NOT FIND?

Product returns are at your expense, they must be sent to the following address:

BRAI
68, rue Singer
75 016 Paris

Once the item is received, we will refund the account taken when ordering.

No refund possible in store.

  • HOW TO TAIL OUS FEATURES?

Children's pajamas:

Children's pajamas have a slim fit, if in doubt between two sizes, always take the size above.

We recommend taking the size above the actual age (ex: if the child is 6 or 7 years old, we advise you to take 8 years old)

Women's pajamas:

Regarding women's pajamas, we recommend that you take your usual size.

Here are some equivalents that may help you in your choice:

(XS - 34/36 ; S - 36/38 ; M - 38/40 ; L - 40/42 ; XL - 42/44 ; XXL - 42/44)

Size XS is also suitable for teenagers from 12/13 years old.

The men's pajamas :

For men's pajamas we advise you to take your usual size.

For example, on our site, the model is 1.85m tall and wears an L.

The swimsuit:

For men's and children's swimwear, if you hesitate between two sizes, we recommend choosing the size above.

  • What are the services available?

Personalization:

We offer a customizable embroidery service for the price of 10€ for the following products:

  • pajamas
  • Toiletry bags
  • The pockets
  • Cushion covers
  • Beach towels
  • Slippers
  • The kimono
  • Plaids (105cm x 105cm)

Personalization is a service Available only on the site or by phone on 01 42 54 12 06

Customization times are 4 days. Any customization order placed:

  • Before Monday 2:00 p.m. will be available at the shop the following Friday morning
  • Before Thursday 2:00 p.m. will be available at the shop the following Tuesday morning

Mail service in Paris

We offer a delivery service by courier in 3 hours in Paris only for 6 euros.

To benefit from it, contact the shop on +33 1 42 15 54 06

  • WHAT IS THE BIRTHING OF YOUR COMMUNITIES?

We release a new exclusive print every two months.

The Blue Tiger or the Pink Tiger are our timeless prints, they remain permanent throughout the seasons. To find out more, do not hesitate to follow us on Instagram @brai_officiel.

  • IN AS MIGHT VAIS-JE RECEIVE MY ORDER?

Orders placed before 12 noon during the week are dispatched the same day. Allow 2 to 3 working days by Colissimo or DHL. For orders placed on the weekend, they will be sent on Monday.

  • LIVREZ-VOUS TO EARN?

Yes, we ship worldwide. For orders abroad, the shipment is made by DHL. For France, we go through Colissimo.

  • THE MODES OF PAYMENT:

There are several payment methods:

  • Bank card (CB, Visa, MasterCard and American Express)
  • PayPal
  • 3X free of charge via Alma
  • Bank transfer

All are available on the brai.fr website.

  • THE RECOMMENDS:

Pre-orders are sent as soon as the collection is received, i.e. within 8 weeks. Thus, if in addition to your pre-order, you order other items available in stock, they will be sent at the same time.

  • LE CALL & COLLECT :

The call & collect is available at the store. You can reach us at 33 1 42 15 54 06 To place order

You pay by credit card by phone thanks to distance selling, we prepare your package, then you can pick up your order at the Brai Shop.

Or have it delivered in Paris and near suburbs for an additional €6.

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